Refund policy
Returns
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You may request a return within 30 days of receiving your order.
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To be eligible, items must be unused, in the same condition you received them, and in the original packaging.
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Certain items are non-returnable, including:
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Personalized or custom-made products
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Gift cards
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Digital downloads
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Refunds
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Once your return is received and inspected, we’ll notify you by email.
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If approved, your refund will be processed back to your original payment method within 5–10 business days.
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Shipping costs are non-refundable.
Exchanges
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If you need to exchange an item for a different size, color, or style, please contact us at Heart2Heart0234@gmail.com.
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Exchanges are subject to product availability.
Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
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For damaged or incorrect items, please email us with photos within 7 days of delivery, and we’ll provide a prepaid return label.
How to Start a Return
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Email us at Heart2Heart0234@gmail.com with your order number and reason for return.
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We’ll provide instructions for shipping the item back.
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Once we receive and inspect your return, we’ll issue your refund or exchange.