Shipping policy
Thank you for shopping with Heart2Heart! Below are the details of our shipping process:
Processing Time
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Orders are processed within 3-5 business days (excluding weekends and holidays).
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You’ll receive a confirmation email once your order has shipped.
Shipping Times & Rates
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Standard shipping typically takes 3-5 business days depending on your location.
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Expedited shipping may be available at checkout.
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Shipping rates are calculated at checkout based on your order and location.
Order Tracking
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Once your order ships, you’ll receive a tracking number by email.
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Please allow 24–48 hours for tracking information to update.
Delays
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We are not responsible for shipping delays caused by carriers, customs, or factors outside our control.
International Shipping (if applicable)
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We ship to select international destinations.
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Customers are responsible for any customs fees, duties, or taxes imposed by their country.
Lost or Damaged Packages
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If your package is lost or arrives damaged, contact us within 7 days at Heart2Heart0234@gmail.com so we can assist you.